Support center

How can we help?

40 answers about your account, charts, maps, reports and billing. Search, browse by topic, or write to us.

Getting started

How do I create an account?

Open app.natalgps.com, choose “Create an account” and enter your email and a password of at least 8 characters. You can also fill in the free birth chart form on natalgps.com: it creates the account, draws your chart and emails you a link to set your password.

How do I add my birth details?

In the app choose “+ Add birth profile”. Enter a name, the birth date and time, then search for the birthplace and pick a result: coordinates and the time zone are filled in for you. Save to calculate the chart.

I don’t know my birth time. Can I still use natalGPS?

Yes. Set “How certain is the time?” to Unknown. Positions are then calculated for local noon, and houses and angles (Ascendant, Midheaven) are left out because they depend on the exact time. The Moon and some aspects can differ during the day, so read them with care. “Approximate” keeps houses but marks them as provisional.

What is the example chart?

New accounts open on an example chart (Greenwich, 1 January 2000) so every page has something to show. Add your own birth profile and it becomes the active chart; the example stays available in the profile menu.

Can I change the language?

Yes. Use the language switcher at the top of the app (EN, DE, ES, FR, RU). Labels, tables, tooltips and dates follow your choice, and new written reports are generated in that language.

Is there a dark mode?

Yes. The Sun/Moon switch at the bottom of the sidebar changes between the Paper (light) and Night (dark) ground.

Charts & calculations

How accurate are the calculations?

All positions come from the Swiss Ephemeris, the engine used by professional astrology software. Your birth time is converted with historical time-zone rules, and “View calculation details” under the chart shows the exact UTC instant, engine version and data revision used.

Which house systems and zodiacs are supported?

Placidus, Whole Sign, Equal, Koch, Regiomontanus and Campanus houses; the tropical zodiac or the sidereal zodiac with the Lahiri or Fagan–Bradley ayanamsa. You can also choose the true or mean lunar node, include Chiron and set the orb for major aspects under “Chart preferences”.

Why does my chart say the house system is unavailable?

Placidus and Koch cannot be calculated near and beyond the polar circles. The app offers “Use Whole Sign” in that case, which works at every latitude.

How do I add asteroids?

Every wheel and the map have an “Asteroids” dropdown. Pick from 27 bodies such as Ceres, Juno, Lilith, Eros or Sedna; the selection applies to all views and is saved with the profile.

What do the hover explanations show?

Hover (or tap) a planet, a zodiac sign, a house number or an aspect line to read a short plain-language meaning: what the body stands for, how the sign colours it, which area of life the house points to and what the aspect does.

How do I zoom into a wheel?

Use the + and − buttons at the bottom right of any wheel. While zoomed in, click, hold and drag to move around.

Why is there a warning about time zones before 1970?

Historical time-zone records are less complete for older dates. The offset used is shown in the calculation details so you can compare it with the birth record and correct the time if needed.

Transits, returns & progressions

How do I see transits for another day?

On the Transits page pick a day in the “Preview date” calendar and adjust the time. “Back to now” returns to the present moment. The wheel, the transiting planets and the aspects to your natal chart update at once.

What is “Transits in window”?

A dated list of everything exact in the chosen forecast period: aspects to your natal planets and angles, sign changes, stations and New and Full Moons, refined to the minute. “Major” shows the slow, weighty events; “All” adds the fast ones.

Which forecast periods are there?

Today, This week, This month, This quarter, Next 3 months, Next 6 months, Next 12 months and a Whole year of your choice.

What are solar returns and progressions?

A solar return is the chart of the moment the Sun returns to its birth position, read for the year from one birthday to the next; you can cast it for the place where you spend the birthday. Secondary progressions move the chart one day per year of life, including the progressed Moon phase, and solar arc directions move every point by the Sun’s progressed arc. Both are sub-pages of Transits in the Astrologer plan.

Astrocartography

What do the lines on the map mean?

Each planet has four lines: where it was culminating (MC), at the lowest point (IC), rising (ASC) or setting (DSC) at your birth moment. Living or travelling near a line emphasises that planet’s themes. Aspect lines (sextile, square, trine to the Midheaven and Ascendant) and parans (latitudes where two planets were on angles together) can be switched on under “Map layers”.

How do I analyse a specific city?

Type the city under “Analyze location”, or click a place on the map to fill it in, choose a topic and press “Analyze Location Now”. The map marker moves there, and you get the nearest lines with distances, the relocated chart, local space directions and a written reading.

How does “Best places” rank cities?

For the chosen topic (Overall, Love, Career, Money, Health or Home) cities are scored by how close they lie to helpful and demanding lines. Only cities within 200 miles (322 km) of a helpful line are listed, because a line has to run close to shape a place; 50% is neutral.

What are relocation and local space?

Relocation recalculates your Ascendant, Midheaven and houses for another place with the same birth instant. Local space draws each planet’s compass direction from a place: facing or travelling in that direction draws on the planet.

Partner Astro

How do I compare two charts?

Save a birth profile for each person, open Partner Astro and choose Partner A and Partner B. The bi-wheel shows A inside and B on the outer ring; the ⇄ button between the two fields swaps them.

What does the page show?

Cross-aspects between the two charts with orbs, each person’s planets in the other’s houses, and both sets of placements. “Analyze partnership” writes an interpretation for the topics you select, such as emotional bond, communication or commitment.

Written reports

How are the reports written?

Reports are generated by an AI model from your calculated chart: the actual placements, houses, aspects, transits or map lines are passed in, so the text refers to your data and not to generic sun-sign descriptions. A report usually takes about a minute.

Where do I find reports I generated earlier?

Under “Generated reports” in the sidebar. Everything written for your account is listed there by category (natal, forecast, partnership, location), newest first.

Why is the generate button greyed out?

Written reports are not part of the free trial. Hover the button and choose “Choose a plan”, then “Start plan now” to end the trial and unlock reports right away. On the Seeker plan, natal reports are included; forecasts, partnership and location reports need Understander.

Can I download a report as PDF?

Yes, with the Astrologer plan: open the report and choose “Download as PDF”.

In which language are reports written?

In the language selected in the app at the moment you generate them. Reports created earlier keep their original language; use “Regenerate” for a new version.

Plans & billing

What does each plan include?

Natal Chart is free: your chart with placements, aspects, hover explanations and asteroids. Seeker ($9/month) adds transits for every period and natal written reports. Understander ($19/month) adds written forecasts, partnership and location reports, astrocartography with best places and Partner Astro with up to 5 profiles. Astrologer ($49/month) adds solar returns and progressions, unlimited profiles, PDF export and priority support. Yearly billing costs ten months instead of twelve.

How does the free trial work?

Every paid plan starts with a 7-day trial that opens the Understander features; the Seeker trial needs no card. Written reports are the one exception: they unlock when the paid plan starts, which you can trigger at any time with “Start plan now”.

How do I change or cancel my plan?

Go to Profiles & Settings and choose “Manage billing”. Plan changes, payment methods, invoices and cancellation are handled in the secure Stripe billing portal; changes are prorated. After cancelling, the free natal chart view stays available.

A payment failed. What now?

Open “Manage billing” and update your card. Access continues while Stripe retries the payment.

Are prices shown with tax?

Prices are in USD and exclude tax; applicable tax is calculated at checkout from your billing address.

Account & privacy

I forgot my password.

On the sign-in screen choose “Forgot password?” and enter your email. We send a link to choose a new password.

How do I delete my account?

In Profiles & Settings, under “Your account”, confirm with your password and choose “Delete account”. This permanently removes the account with all of its profiles, charts and reports.

Who can see my birth data?

Only you. Profiles and charts are private to your account. Details are in the Privacy policy.

Which cookies do you use?

Essential cookies keep you signed in. Analytics and marketing tags load only after you choose “Accept all” in the cookie notice; “Essential only” keeps them off.

Affiliate programme

How do I earn commission?

Open “Affiliate” in the app sidebar to get your personal link (you can edit the ending). Sign-ups within 90 days of a click are credited to you, and you earn a share of every payment those members make for as long as they stay.

What are the tiers?

Starter pays 20%, Guide 30% from 30 active paying members and Navigator 50% from 50. Your tier applies to every payment in your base. The Calculator tab estimates earnings.

How do payouts work?

Add a payout method (PayPal, bank wire or crypto). Commissions mature after a short holding period; once an amount is ready, the “Request payout” button becomes active.